Frequently Asked Questions
Where is the clinic located?
We have a purpose-built clinic room inside KH Hair Nottingham, 15 Castle Gate, Nottingham, NG1 7AQ.
Do you treat children or youths?
At this time, we only provide treatment for adults aged 18 or over.
Do I need to book an appointment?
Yes, please book an appointment online by clicking here.
How quickly can I be seen?
We often have appointments available the next day. To see available appointments and book, please click here.
Do I need a referral from my own GP?
No - you can book an appointment without a referral from your own GP.
What does it mean to be a CQC-registered clinic?
Dr Jenna Wa Skin Surgery is fully CQC-registered. The Care Quality Commission (CQC) is the independent regulator of health services in England. Being registered means the clinic meets strict standards for safety, cleanliness, patient care, and clinical governance. For you as a patient, it means you can feel confident knowing the service is regularly monitored and held to high professional standards.
Can I have the procedure done at the same appointment?
Yes, we are very proud to offer the initial consultation and procedure at the same appointment in the majority of cases.
Is the initial consultation fee refundable if I cancel my appointment?
Yes, if you cancel more than 48 hours before the appointment you will receive a refund of the fee, minus an administration cost.
Do you treat medical dermatology conditions, like eczema?
No, the clinic does not treat medical skin conditions, such as dermatitis, eczema, rosacea, acne, psoriasis or rashes.
Do you send lesions for histology? Why is this important?
Histology involves sending the removed skin lesion to a laboratory for microscopic examination. This is important because even lesions that appear benign or have been there for a long time can sometimes show unexpected changes under the microscope. Histology confirms the exact diagnosis, ensures complete removal, and provides peace of mind. In some cases, it can also detect early skin cancers that might not be obvious on visual inspection alone.